permanent work from home job Kraftshala as Program Management Associate

Company: Kraftshala

Post: Management Associate

Locations: work from home

Eligibility:

What is the recruitment process:

As a small team (~50 folks), it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (telephonic/video conference) with us will last about 30-60 minutes. Typically the whole process takes between 8 – 15 business days depending on your and our schedules. The process will occur over telephonic calls, so you don’t need to worry about travel.

1. Setting expectations: This will be a call to understand your background and profile briefly and see to which roles it matches up to. 
2. Skill Assessment Task: This will be a task that assesses you on some of the core skills you’ll need to succeed in this role. 

3. Technical conversation: This will be a telephonic call with our current Program Management team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned below).
4. Culture fit conversation: A telephonic conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
5. Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.

Compensation:

• You should expect INR 4 lakh/annum (90% fixed-3.6LPA and 10% variable-0.4LPA) as your salary depending on your past experience and competency level.
• Other benefits include flexible holiday schedules, access to mentors from across the industry, and a library of books and courses to further your professional/ personal life.

What you will be doing:

Kraftshala runs training programs for working professionals, graduates, and business school students. As a Program Management Associate, your goal would be to lead and execute various activities that lead to a gold standard learning experience. If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you. 

Program Management

• Planning activities and resources for incoming batches of students
• Ensuring students receive all program, project, other initiatives, etc. related information in-time and in-full
• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – Academic Team, Product & Tech Team, Industry experts, current and ex-students, etc.
• Coordinating with different teams to ideate new activities that will further improve their experience and executing the same
• Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience
• Work on maintaining and further improving our advocacy score of 95% (which has been hard-earned by the team) and work on being entrusted to deliver an outstanding experience

Process Optimization

While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you’ll be

• Identifying gaps/activities which can be managed more efficiently, designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to the students
• Employing various tools, softwares, and platforms to automate processes thereby reducing human intervention to ensure a seamless delivery

Must-Have Skills:

• Ability to clearly and crisply communicate ideas, both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day to day basis
• Working knowledge of MS Office (Excel and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
• Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
• A user-focused mindset so that you are highly responsive to program participants and design processes and activities keeping in mind their needs.
• Demonstrated ability to take ownership and drive results to independently manage a set of programs
• A knack for getting things done
• Good attention to detail

Good to Have Skills

• A structured approach to problem-solving, which involves struggling with the problem until you are able to isolate the Why before coming to the solutions
• Experience of leading teams

Location: 

We are a remote work organization.

Apply Link: Click here



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