ATS: The Software Training Institute

Sunday 17 April 2022

1. Any non-Commerce graduate [BA/BSc]
2. Good communication skills
3. Ready to work in night shift [Shift Timings: 16:30 to 1:45 / 18:30 to 03:45 / 21:30 to 06:45, Week Offs: Sat and Sunday]
4. Review and process Incoming Order creation emails
5. Good Analytical ability to review profiles and submit in client
6. Process incoming notifications and resolve/respond or forward to relevant team.

*SLA Process compliance, Resource Planning, Business process improvement
*Knowledge of operation management
*Driving Daily/Weekly/Monthly Governance calls with client.
*Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
*Co-Ordinates and conduct training for the team in order to ensure right skilling
*Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherence to process steps
*Resolves escalations from the process owners in order to ensure stron customer relationships
*Provide feedback on error transaction and conducts RCA with help of quality SPOC
*Self-starter, having a proactive approach in terms of process improvement, identifying risks and engaging client. *Ability to handle multiple tasks and adherence to on time delivery.
*Understand the contractual requirement for the process and deliver the same.
*Sound decision-making *Excellent written and verbal communication skills *Good attention to detail.

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